Overall service quality has a beneficial impact on customer satisfaction, which in turn leads to customer loyalty and happiness, and the five nations' structural pathways are similar in terms of overall service quality. ... Third, the quality of the service was a major factor in customer satisfaction.
Answers & Comments
Overall service quality has a beneficial impact on customer satisfaction, which in turn leads to customer loyalty and happiness, and the five nations' structural pathways are similar in terms of overall service quality. ... Third, the quality of the service was a major factor in customer satisfaction.