DIRECTION. Based on what you have read and understood from the lesson, make a short script between a Front Desk Clerk and guest through a call following the situation below. Write it on your answer sheet. Situation: A guest has booked a room for his family (with his wife and a 12-year-old son) and he wants to change the date of arrival and departure. The original date of reservation was January 15-18, 2020, and he wants to move the reservation to January 28-31, 2020.
Ptolong please Brainly if you answering or nonsense you report Ngayun nato ipasa please Kaylangan na talaga
Answers & Comments
Answer:
1.stay calm.when a customer present you with a complaint,keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand.
2. listen well. let the irate customer blow off steam
3. acknowledged the problem
4. get the facts
5. offer a solution