What I Have Learned
Activity no. 2
"Why do you think verbal communication is important when giving information or
when listening to someone in a food and beverage service? Can you tell the
a
importance of knowing and recognizing verbal communication?
Answers & Comments
Answer:
Your nonverbal communication cues—the way you listen, look, move, and react—tell the person you're communicating with whether or not you care, if you're being truthful, and how well you're listening. When your nonverbal signals match up with the words you're saying, they increase trust, clarity, and rapport.