The guests might be having some problems with their bookings or with the hotel in general. As an attendant, you can use the telephone to help them with their queries. You can also use the telephone to transfer them to another department if necessary.
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Answer:
The guests might be having some problems with their bookings or with the hotel in general. As an attendant, you can use the telephone to help them with their queries. You can also use the telephone to transfer them to another department if necessary.
Explanation: