As can be seen, customer satisfaction is a derived outcome, where the customer compares the value that they believe they received against the level of value that they expected to receive prior to the purchase. A nice easy way to think about this is by using a personal example.
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TheGodfather
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TheGodfather
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Answer:
As can be seen, customer satisfaction is a derived outcome, where the customer compares the value that they believe they received against the level of value that they expected to receive prior to the purchase. A nice easy way to think about this is by using a personal example.
❏ How is the consumer’s satisfaction level derived?
☆彡 the customer compares the value that they believe they received against the level of value that they expected to receive prior to the purchase
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