-HOUSEKEPPING-

1.What type of key is used to operate all rooms serviced by a Housekeeping staff?
A.emergency key
B.grand master key
C.floor supervisor master key
D.housekeeping staff master key
2.What type of hotel key is used to open all hotel guestrooms and all Housekeeping storage room even if they are double locked?
A.emergency key
b.grandmaster key
C.Floor supervisor master key
D.Housekeeping staff master key
3.Who are the first to respond to the incident before the arrival of the police?
A.Front office supervisor
B. housekeeping supervisor
C.Hotel manager
D. security guards
4. Establishing or maintaining a sufficient degree of safety is the aim of the work,
structures, and processes. What is the word being described?
A confidentiality
C. illegality
B. hospitality
D. security
5. What hotel department is responsible for the overall security of the building, in-
house guests, visitors, day users and employees of the hotel?
A food and beverage department C. maintenance department
B. housekeeping department
D. security department
6. What do you call the responsibility of a person to ensure that information remains private?
A civility
C. hospitality
B. confidentiality
D. security
7. What key is used to open all sections on the floor?
A. emergency key
C. Floor Supervisor master key
B. master key
D. supply room key
8. What hotel department is responsible for maintaining systems and implementing
procedures that protect the personal property of guests and employees and the hotel itself?
A. housekeeping department
C. maintenance department
B. FOS department
D. security department
9. Why does the hospitality industry is more vulnerable to security concerns? Choose
the best answer.
A. presence of unauthorized person
B. because of "open door " environment
C. large number of people present in the hotel
D. VIP's and other government officials stay in the hotel
10. How do you maintain confidentiality in your company?
A use client's name
B. talk clients in a public places
C. keep communication books open to all visitors
D. use case number when recording information about clients on database​