1. This is a machine used in shops that has a drawer for money and totals, displays, and records the amount of each sale. *
A. Cash Register
B .Calculator
C. Fax machine
D. Time Stamp

2. This is a long flat-topped fitment across which business is conducted in shop. *

A. Reception Area
B. Counter
C. Receiving Area
D. Elevator
3. A scanner or machine used to swipe a small plastic card issued by a bank, building society, etc., allowing the holder to purchase goods or services on credit. *

A. Scanner Machine
B. Credit Card Machine
C. Telephone
D. Cash Register

4. A holder of information such as magazines, newspaper, maps, and menus. *

A. Reception Desk
B. Filing Cabinet
C. Information Rack
D. Key Rack

5. A device to access data, encode data, and gather data in the internet. *

A. Fax Machine
B. Laptop/Desktop
C. Guests’ Folio
D. Intercom

6. This a device to record charges and payments made by the guest. *

A. Guest Folio and Folio Printer
B. Laptop / Desktop
C. Safe Deposit Box
D. Reservation Form

7. A paper with encoded list of the expenses and amount paid by the client or costumer. *

A. Reservation Slip
B. Cash Receipt
C. Message Slip
D. Key Card

8. This person is responsible for estimating the volume of future reservations; preparing for busy seasons; organizing all departmental functions so that they operate efficiently, and maintaining a close check at all times on occupied and available rooms and confirming reservations. *

A. Assistant Managers
B. Front Office Manager
C. Concierge
D. Clerk

9. This person is responsible for arranging special requests, such as obtaining theater tickets, securing reservations at popular restaurants, or arranging sightseeing tours. *

A. Front Office Manager
B. Assistant Managers
C. Concierge
D. Clerk

10. What Personal Entrepreneurial Competency is shown when a personnel encourages guest to upgrade his /her room into a more luxurious and expensive one? *

A. Persistence
B. Demand for quality and efficiency
C. Opportunity-Seeking
D. Fulfilling commitments