When it comes to social media complaints, most classify in the latter two – with the top reason for complaining being to raise awareness among other consumers, and the second reason being that a user is in search of an apology or solution. Say something positive about the brand in general or thank them for responding to you quickly (establishes goodwill and trust), concisely state your experience or complaint, provide a possible solution, and then tell them you appreciate the opportunity to outline your complaint.
Answers & Comments
Answer:
When it comes to social media complaints, most classify in the latter two – with the top reason for complaining being to raise awareness among other consumers, and the second reason being that a user is in search of an apology or solution. Say something positive about the brand in general or thank them for responding to you quickly (establishes goodwill and trust), concisely state your experience or complaint, provide a possible solution, and then tell them you appreciate the opportunity to outline your complaint.