Answer:

When sending a message, communicators must think of the target audience, being sure to use terms and phrases that readers or listeners will understand. For example, texts or e-mails should avoid using abbreviations that the receiver may not recognize. To respect others’ time, communication should aim for brevity and concision without sacrificing clarity and completeness. Using e-mail effectively poses particular challenges. Often, messages are poorly structured, missing specific subject lines, slow in getting to the point, or too long to warrant being read in their entirety.

It can be challenging to strike the right tone or avoid the wrong one in electronic communication. The absence of non-verbal cues, such as tone of voice or body language, means that written communication can be more easily misinterpreted and even cause offense. Consequently, important communications may warrant review by someone who can assess the tone and content and provide feedback.