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Summary

For the 2030 Agenda for Sustainable Development to be achieved effective delivery of public services is needed, including in the response to the COVID-19 pandemic. If not contained, the pandemic will jeopardize meeting the 2030 deadline, by diverting resources from development efforts to crisis response. The public servant sits at the heart of ensuring effective response to the crisis, whether as a frontline worker in healthcare, or in devising strategies and plans to mitigate its impact.

This policy paper outlines nine key roles public servants have been and must continue to play to ensure an effec tive response to the pandemic: (i) ensuring continu ity of public services; (ii) providing service before self: courage and humanness in practice; (iii) quick thinking, creativity and innovation; (iv) information and awareness creation; (v) strategic thinking and planning amidst chaos; (vi) sustaining resilience and building a better effective and more responsive public service; (vii) building and enhancing State legitimacy, government credibility and people's trust; (viii) resource allocation and distributive accountability; and (ix) collaborative and networked leadership.

In order to effectively play these roles, a public servant must have a profile characterized by the following: self sacrifice, trustworthiness, risk-taking, versatility, adapta bility, creativity, transparency and accountability, and they must be knowledgeable and skilled, persistent, empathetic, collaborative, and competent in the use of technology all driven by humanness in their personality.

The following policy recommendations are made: (i) comprehensive public service capacity development; (ii) institutionalization of early warning, emergency plan ning, preparedness and quick response in the public service; (iii) networking collaborating, sharing and learning from successful practices and mistakes to build better and more effective public services for future pandemics and crisis; (iv) sustaining development of responsible, responsive, accountable and people-focused leadership in public sector institutions; and (v) providing for financial resources for pandemic and crisis before they happen.

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