write a difficult service experience you have had and share how you were able to resolve it. This experience could be due to a number of factors, whether it be a difficult customer, internal error, or multitasking strains.
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When your interviewer says- "Clients can be difficult. Describe a situation when you had to handle someone like this-" start your answer by describing the Situation or Task. Be specific about this; you don't want to give a general answer. Provide enough details to let the interviewer really visualize what was going on