.The fishbone diagram helps one group these causes and provides a structure in which to display them. When applied correctly, it ensures that you address the actual cause of the problem and don't just implement a superficial solution. The fishbone diagram was given its name due to its resemblance to a fish's skeleton.
Step-by-step explanation:
ʰʜᴏᴘᴇ ɪᴛ ʜᴇʟᴘs ᴄᴏʀʀᴇᴄᴛ ᴍᴇ ɪғ ɪᴍ ᴡʀᴏɴɢ
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Explain the 5 dimensions of service under the service quality (SERVQUAL) model
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Service quality in the SERVQUAL model consists of five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. These dimensions are used in service quality gap, which implies that there is a difference between the expectations of customers and perception of services [25].20 Feb 2019
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Answer:
.The fishbone diagram helps one group these causes and provides a structure in which to display them. When applied correctly, it ensures that you address the actual cause of the problem and don't just implement a superficial solution. The fishbone diagram was given its name due to its resemblance to a fish's skeleton.
Step-by-step explanation:
ʰʜᴏᴘᴇ ɪᴛ ʜᴇʟᴘs ᴄᴏʀʀᴇᴄᴛ ᴍᴇ ɪғ ɪᴍ ᴡʀᴏɴɢ
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