Answer:
Personalize
Reach out with post-booking communication.
Offer freebies and complimentary services.
Implement in-room technology.
Be proactive.
Reward repeat guests.
Offer multiple communication channels – texting
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Answers & Comments
Answer:
Personalize
Reach out with post-booking communication.
Offer freebies and complimentary services.
Implement in-room technology.
Be proactive.
Reward repeat guests.
Offer multiple communication channels – texting