Patience - the person must be patient in handling the complaints. A person must not be aggressive in answering the complaints. Learn to listen carefully and understand the complaint to come up with a good resolution.
Empathetic and apologetic - learn to empathize in order to create a bond between the customer. Also, learn to apologize even though it is not your fault.
Genuine and sincere - be sincere in laying down possible solutions. Offer solution to the customer. Also, as a way of showing your sincerity, ensure that the customer is satisfied with the solution presented.
Be thankful - learn to be thankful regardless of the complaints.
Be respectful - learn to treat your customer with respect.
Patience - the person must be patient in handling the complaints. A person must not be aggressive in answering the complaints. Learn to listen carefully and understand the complaint to come up with a good resolution.
Empathetic and apologetic - learn to empathize in order to create a bond between the customer. Also, learn to apologize even though it is not your fault.
Genuine and sincere - be sincere in laying down possible solutions. Offer solution to the customer. Also, as a way of showing your sincerity, ensure that the customer is satisfied with the solution presented.
Be thankful - learn to be thankful regardless of the complaints.
Be respectful - learn to treat your customer with respect.
Answers & Comments
Answer:
• patience
• empathetic and apologetic
• genuine and sincere
• thankful
• respectful
Step-by-step explanation:
Patience - the person must be patient in handling the complaints. A person must not be aggressive in answering the complaints. Learn to listen carefully and understand the complaint to come up with a good resolution.
Empathetic and apologetic - learn to empathize in order to create a bond between the customer. Also, learn to apologize even though it is not your fault.
Genuine and sincere - be sincere in laying down possible solutions. Offer solution to the customer. Also, as a way of showing your sincerity, ensure that the customer is satisfied with the solution presented.
Be thankful - learn to be thankful regardless of the complaints.
Be respectful - learn to treat your customer with respect.
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Answer:
Patience - the person must be patient in handling the complaints. A person must not be aggressive in answering the complaints. Learn to listen carefully and understand the complaint to come up with a good resolution.
Empathetic and apologetic - learn to empathize in order to create a bond between the customer. Also, learn to apologize even though it is not your fault.
Genuine and sincere - be sincere in laying down possible solutions. Offer solution to the customer. Also, as a way of showing your sincerity, ensure that the customer is satisfied with the solution presented.
Be thankful - learn to be thankful regardless of the complaints.
Be respectful - learn to treat your customer with respect.