The importance of customer satisfaction lies in its ability to indicate how loyal your customers are, and how likely they are to be brand advocates. CSat doesn't measure them directly but instead serves as a signal of how likely your customers are to prefer and recommend your brand
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Answer:
The importance of customer satisfaction lies in its ability to indicate how loyal your customers are, and how likely they are to be brand advocates. CSat doesn't measure them directly but instead serves as a signal of how likely your customers are to prefer and recommend your brand