When we’re trying to help others, much of our communication revolves around asking questions, giving advice, offering reassurance and nine other identified common responses. Although appropriate tools in their place, they can become communication roadblocks if used in the wrong situation. You might use a shovel to dig dirt out of a hole, but it would be the wrong tool for a delicate archeological dig. Likewise, when another person has a problem, in this delicate situation, we need to lose the roadblocks.
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Answer:
When we’re trying to help others, much of our communication revolves around asking questions, giving advice, offering reassurance and nine other identified common responses. Although appropriate tools in their place, they can become communication roadblocks if used in the wrong situation. You might use a shovel to dig dirt out of a hole, but it would be the wrong tool for a delicate archeological dig. Likewise, when another person has a problem, in this delicate situation, we need to lose the roadblocks.