3.)Look for or ask about, then confirm, the reservation details.
Let's say that we have Mr. Smith coming to our restaurant, and he comes once a week, and we know who he is as soon as he walks through the door. We are working at Mark's Cafe. We can say, "Mr. Smith, welcome to Mark's Cafe! It's nice to see you again." Then we can look immediately for his reservation. If we can't locate a reservation, we can ask if there is a reservation. He might have one, but it might be under another person's name. He might be joining someone. Once we've located the reservation, we can confirm the number of people that it is for.
4.)When ready to seat the guests, direct them to the table.We can say, "This way, please" and use a hand gesture to indicate the direction to walk. Any time we make a hand gesture, we should use an open palm. Never point. Guide the guests to the table personally.
Answers & Comments
1.)Welcome the guest with a smile
2.)In the welcome, use the guest's name if known.
3.)Look for or ask about, then confirm, the reservation details.
Let's say that we have Mr. Smith coming to our restaurant, and he comes once a week, and we know who he is as soon as he walks through the door. We are working at Mark's Cafe. We can say, "Mr. Smith, welcome to Mark's Cafe! It's nice to see you again." Then we can look immediately for his reservation. If we can't locate a reservation, we can ask if there is a reservation. He might have one, but it might be under another person's name. He might be joining someone. Once we've located the reservation, we can confirm the number of people that it is for.
4.)When ready to seat the guests, direct them to the table.We can say, "This way, please" and use a hand gesture to indicate the direction to walk. Any time we make a hand gesture, we should use an open palm. Never point. Guide the guests to the table personally.