What should happen first in the introduction of speech? *
preview of main points
thesis statement
the speaker talks about his life
attention device
Other:

This is a required question
A method of speech organization in which the main points divide the topic into logical and consistent subtopics. *
Topical
Chronological
Spatial
none of the above
Other:

One the best ways to show customers you are listening is *
talking to the person next to you
appropriate amount of eye contact
frowning at the customer
asking them to repeat what they said
Other:

Option 1
John bites his fingernails but only in the presence of his coach . What is his body language communicating? *
sadness
fear
anger
insecurity
Other:

Which of these is NOT an example of a verbal communication skill? *
body language
language speed
juncture
speed of speech
Other:

Option 1
What is Spatial Order? *
A method of speech organization in which the main points divide the topic into logical order
An organization pattern that puts items in date or evolution order.
The method of writing in which ideas are arranged in the order of their physical location.
none of the above
Other:

A speech is usually organized into which 3 main parts? *
attention device, background, thesis
head, body, tail
intro, body, conclusion
beginning, climax, end
Other:

Keeping a good posture is important because... *
it helps show the customer that you are confident and have a good attitude
customer may be judging you
you may stretch your uniform and have to pay for another one
it help the customer understand that you are a health conscious person
Other:

Mr. Cacabilos is stroking his chin while talking to his Science class. What is he communicating? *
trying to make decision
anger
fear
contempt
Other:

Informative Speeches should communicate information. *
accurately
clearly
in an interesting way
all of the above
Which one of the following is NOT a way to engage your audience? *
use complex terms/vocabulary
personalize your speech
use volunteers
personalize speech
Other:

When you speak, your listener gets messages from... *
What you say and your vocabulary
What you say, how you act, and your accent
How you look and your words
What you say, how you act, and how you look
Other:

It is an organization pattern that puts items in date or evolution order. *
topical
chronological
spatial
none of the above
Which is NOT a type of non-verbal language? *
body language
word choice
appearance
paralanguage
Other:

Facial expressions, posture, paralanguage, and eye contact are skill in ...? *
verbal communication
post verbal communication
anti-verbal communication
non-verbal communication
Other:


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