Most interpersonal skills can be grouped under one of four main forms of communication: verbal, listening, written and non-verbal communication. Some skills such as recognition of stress and attitude are important to all forms of interpersonal communication. In order for communication to be effective, a person’s verbal and written communications must match the non-verbal cues either consciously or unconsciously given otherwise miscommunication is inevitable.
Listening skills (possibly the most important of all communication skills) and verbal skills include:
Relaxation – a calm self-confident manner allows for more coherent verbal expression and gives the impression of an active listener.
Positive attitude – all people prefer communicating with the happy, accepting person
Empathy – by seeing, understanding and respecting another’s point of view, a person gain’s respect and the trust of others as a speaker and is seen as an attentive listener
Understanding stress in yourself and others – allows for self-monitoring of your own verbal communication and a greater understanding of a speaker’s motivations; you realize when your tone of voice or word choice is affected by internal feelings of stress and as well understand when you are listening to someone who’s speech is affected by stress; it allows you to compensate accordingly
Assertiveness – this quality is essential and fundamental to negotiation in that the participants express beliefs in a way others can understand but also respect the thoughts and feelings of all involved
Teamwork – includes adaptability and flexibility in dealing with differing personalities and differing interpersonal skill levels
Answers & Comments
Explanation:
Most interpersonal skills can be grouped under one of four main forms of communication: verbal, listening, written and non-verbal communication. Some skills such as recognition of stress and attitude are important to all forms of interpersonal communication. In order for communication to be effective, a person’s verbal and written communications must match the non-verbal cues either consciously or unconsciously given otherwise miscommunication is inevitable.
Listening skills (possibly the most important of all communication skills) and verbal skills include:
Relaxation – a calm self-confident manner allows for more coherent verbal expression and gives the impression of an active listener.
Positive attitude – all people prefer communicating with the happy, accepting person
Empathy – by seeing, understanding and respecting another’s point of view, a person gain’s respect and the trust of others as a speaker and is seen as an attentive listener
Understanding stress in yourself and others – allows for self-monitoring of your own verbal communication and a greater understanding of a speaker’s motivations; you realize when your tone of voice or word choice is affected by internal feelings of stress and as well understand when you are listening to someone who’s speech is affected by stress; it allows you to compensate accordingly
Assertiveness – this quality is essential and fundamental to negotiation in that the participants express beliefs in a way others can understand but also respect the thoughts and feelings of all involved
Teamwork – includes adaptability and flexibility in dealing with differing personalities and differing interpersonal skill levels
Types of Interpersonal Context
• You are participating in an. organizational meeting which aims. to address the concerns of your. fellow students. ...
• You are a student journalist articulating. your stand on current issues through. the school's newspaper.
• You deliver a graduation speech to your. batch.
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