11.Which is NOT included in the checklist used as a guide during the interview?
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A. Introduce yourself and state the purpose of your interview.
B. Record the interview.
C. Phrase questions carefully.
D. Thank the person for the interview and the information

12. All the following are strategies needed for effective conversation/dialogue EXCEPT:
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A. Repeat the question.
B. Focus on information stated only.
C. Acknowledge other’s ideas/opinions.
D. Active listening/Summarizing

13.Why is it important for people to develop their interpersonal communication skills?
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A. Interpersonal communication skills can improve people’s personal and professional relationships by helping them to express their thoughts and convey their intent clearly.
B. Interpersonal communication skills can help people change in order for them to become expressive and to gain more friends.
C. People with interpersonal communication skills can increase their empathetic tendencies and can turn emotional significantly.
D. People with interpersonal communication skills can change who they are in order to be more palatable to others.

14.Which of the following situations best illustrates a good conversation?
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A. Christian practiced active listening and showed an interest in the topic during the conversation.
B. Christian cleverly evaded answering personal questions during the conversation.
C. Christian spoke in a soft, reassuring voice and laughed a lot during the conversation.
D. Christian sounded fed up, sighing from time to time during the conversation.

15.Which situation uses non-verbal communication in a positive way?
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A. A listener was fiddling with his pen and not looking directly at the speaker.
B. A daughter gave her mother a shrug of the shoulders and a roll of the eyes when she was not allowed to use her cell phone.
C. A participant had his arms crossed after hearing the speaker’s opinion on the issue.
D. A mother gave her son a simple smile and a pat on the back after telling her his problem.