Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds.
Yes, the management should always hear out the suggestions of the front office staff since they're the one handling guest complaints. Front office staff listen with concern, suggestions and empathy with the customers/clients.
Answers & Comments
Answer:
staff
Explanation:
Front office staff handles the transactions between the hotel and its guests. The staff receives the guests, handles their requests, and strikes the first impression about the hotel into their minds.
MESSAGE:HOPE IT HEPLS
IF IM WRONG CORRECT ME
Answer:
Yes, the management should always hear out the suggestions of the front office staff since they're the one handling guest complaints. Front office staff listen with concern, suggestions and empathy with the customers/clients.