please helppp


Directions: Read and understand the situation. Write your answers on a separate
sheet of paper.
Chona opened an online food service for an additional income. She hired
one female helper in the kitchen and two delivery boys. The business was doing
very good for a month. But one day, she got a call from an online client
complaining that the food delivered to her was already spoiled and could not be
eaten. He/she was demanding for a refund.
If you were Chona, how would you handle the situation?​