9. What is Active Listening?
a. the listener does not react to the ideas of the speaker
b. the listener is fully engaged and reacts to the ideas presented by the speaker
c. He/She makes no attempt to react.
d.one way communication.
10. What is Passive Listening?
a. is a two-way communication.
b. ask questions, clarify ideas, and even comment on certain points
c.the listener does not react to the ideas of the speaker but merely listens.
d. undivided attention