1.what is the duty or responsibility of a receptionist in the hotel?
a. assigning
b. confirm reservation
c. guess guide
d. up sell acommendation

2.what part of the hotel should a bell boy stay to assist guest mo?
a. back part of the hotel
b. front desk
c. front part of the hotel
d. middle part of the office

3.which of the following personnel familiar guest about safety features and in room facilities?
a. bell boy
b. concierge
c. receptionist
d. valet

4.where do guest pay their account during check out?
a. cashier
b. manager
c. night auditor
d. receptionist

5. which of the following shift do hotel follow and implement?
a. day shift; night shift
b. day shift; afternoon shift; evening shift
c. night shift;day evening shift; morning-day shift
d. morning-day shift; day evening shift; night shift

6.What is the most important service a bell boy offers to a hotel guest?
a. act as cashier for banquet function
b. escorting guest to their rooms on arrival
c. making reservation for dining in famous restaurant.
d. receiving payment

7.An entrepreneur that has a good eye for spotting business opportunities and acts on these opportunities appropriately.
a. commitment to work contract
b. demand for efficiency and quality
c. opportunity seeking
d. risk taking

8.An entrepreneur that satisfies customers and deliver what is promised. He/she accept full responsibility for problems when completing a job for customers.
a. Commitment to work contract
b. demand for efficiency and quality
c. opportunity seeking
d. risk-taking

9.it is considered as the most important piece of front office equipment.
a. folio trays
b. reservation rack
c. room rack
d. telephone

10.it provides user ID and password to guest to access the internet facility of the hotel.
a. accounting posting machine
b. call accounting system
c. credit card imprinter
d. wi-fi-ticket

11.How do you use call accounting system.
a. it used to identify its phone number dialed from guest room telephones
b. it use for guests reservation outside the hotel
c. it used to post monitor, and balance charges and credits to get account
d. a and c

12.it is used to post monitor and balance charges and credits to guests account.
a. accounting posting machine
b. call accounting system
c. credit card imprinter
d. wi-fi ticket

13.used to store guest room keys
a. folio trays
b. key track
c. reservation rack
d. room rack

14.this is used when does a reservation agent wants to know the different time zone across world.
a. alarm clock
b. digital watch
c. multi-zone clock
d. wall clock

15.what is the use of telephone in a hotel.
a. it is used for guest reservation outside the hotel
b. it is used for emergency purposes
c. it is used for client
d. b and c

paki sagot po ng maayos please
tenkyuuuu...
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