String, numeric, and boolean variables have Input and Output properties. When a variable’s Input property is Yes, its value can be set by an external data source. When a variable’s Output property is Yes, its value is saved on the conversation object and may be retrieved programmatically after the call ends. These properties are not mutually exclusive. Either or both can be enabled for a variable.
Variables with these properties enabled are called input variables, output variables or both. Here’s how to understand those termsThe Output property makes it possible to store the value of a script variable for use after a call ends, without having to set up a data action, or add supplemental columns to a contact list. When Output is set to Yes, the value of this script variable is written to the conversation object. Its saved value may be programmatically retrieved by a customer’s external process. To use a variable as an output variable, enable Output. When the value of this variable changes during execution of a script, the conversation object is updated in 3 seconds.
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String, numeric, and boolean variables have Input and Output properties. When a variable’s Input property is Yes, its value can be set by an external data source. When a variable’s Output property is Yes, its value is saved on the conversation object and may be retrieved programmatically after the call ends. These properties are not mutually exclusive. Either or both can be enabled for a variable.
Variables with these properties enabled are called input variables, output variables or both. Here’s how to understand those termsThe Output property makes it possible to store the value of a script variable for use after a call ends, without having to set up a data action, or add supplemental columns to a contact list. When Output is set to Yes, the value of this script variable is written to the conversation object. Its saved value may be programmatically retrieved by a customer’s external process. To use a variable as an output variable, enable Output. When the value of this variable changes during execution of a script, the conversation object is updated in 3 seconds.