2.Paredes is an owner of a chain of computer stores in La Union. She believes
that customers should be valued as part of the business that's why she put up a
dedicated drop-box in each of the store branches to accommodate all feedbacks from
their customers. After 3 months, she was able to consolidate these feedbacks and
found out that most of the feedbacks were positive but with feedbacks that need
attention like salesperson is rude and unattentively. Another has also indicated that
their warranty period of 6 months is too short unlike other stores. Taking the place
of Ms. Paredes, what procedure/s will you do to help the positive performance of her
business?
that customers should be valued as part of the business that's why she put up a
dedicated drop-box in each of the store branches to accommodate all feedbacks from
their customers. After 3 months, she was able to consolidate these feedbacks and
found out that most of the feedbacks were positive but with feedbacks that need
attention like salesperson is rude and unattentively. Another has also indicated that
their warranty period of 6 months is too short unlike other stores. Taking the place
of Ms. Paredes, what procedure/s will you do to help the positive performance of her
business?
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I would summon my employees to a meeting and discuss about how to handle customers. How to greet them properly and how to be attentive everytime. As of the warranty feedback, we will adjust with the product itself. We will find more high quality and durable products so the warranty would be adjusted as well.