ROLE-PLAY SCENARIO:
A guest complains at the front desk. He said he contacted the other day to request
a change in the room because his cable was not working. It is said that it will be
fixed. But no one showed up, and the cable is still down.
please help me make script with this role-play scenario please
A guest complains at the front desk. He said he contacted the other day to request
a change in the room because his cable was not working. It is said that it will be
fixed. But no one showed up, and the cable is still down.
please help me make script with this role-play scenario please
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Answer:
*A guest went to the store and onto the cashier* (u can choose Ur props)
Cashier: Yes sir, how may I help u?
The guest: Can I talk to ur manager?
Cashier: Uhm sir, can I know the reason first?
The guest: I contacted the other day to request
a change in the room because my cable was not working. It is said that it will be fixed. But no one showed up, and the cable is still down, what kind of service is this??! Let me talk to ur manager!
Cashier: Um sir, please calm down first and we'll settle this problem, ok? I'll just call someone to get ur cable fixed, please wait here, I'll be down in a few seconds sir, we'll do better this time.
The guest: You better be!