Revitable that we wis be required to speak on the phone sometimes. Some
people are very confitent speaking on the phone while others become a big ball of nerves at the
thought whichever type of phone user you are, it is important to leam proper phone etiquette so
you can ghe others a good impression of you of the business you represent, and also make it a
pleasant experience for the other person on the line
On this module, you will leam lesson about telephone etiquette
Directions: Which of the following is not acceptable in telephone conversation? Please
check at least five (5) of the given situations below

___1. Smile when you talk to people

___2. Be distracted

___3. When you answer the phone, greet the caller warmly and advise who they are
talking to

___4. Shout or whisper

___5. Speak clearly

___6. Leave the caller on hold for too long

___7. Make the caller feel welcome

Pls pa help nmn ​