Progressive Practice
A Read each e-mail and the directions. Then answer the questions.
Question 6
I put in a large order for office supplies from your company several weeks ago. I received the order yesterday, however, it was not complete. It did not contain the two boxes of manila envelopes that I ordered.Can you please resolve this problem for me.
Thank you,
Mark Hayes
Directions: Respond to the e-mail as if you are an employee of the Easton Office Supply company in your e-mail, explain TWO problems and make ONE request.
1. What is this e-mail about?
what tasks and how many of each are you asked to address in your response?
To :All staff
Subject: Tokyo visit
Sent: April 15, 20-
Greetings to all
As you know, next week we will receive guests from our Tokyo office. I need some ideas f- nteresting activities and places of interest they should visit. Also, I would like to know if any ou are available to take our visitors out for a meal or to visit some special place.
Thank for your help
Mary Wilson
Directions:Respond to the e-mail as if you are a staff member. In your e-mail, make TWO gestions and offer to help with ONE task.
Question estion 7
1. What is this e-mail about?
2. What tasks and how many of each are you asked to address in your response?
Write numbers 1-7 to put the responses in the correct order. Then write the number of th on in Part A to which each response belongs.
Respond to Question
____Second, the person who packed your order forgot to include a note of explanation about the envelopes.
____Dear Mr. Hayes:
____Let me explain what happened.
____First, we are currently out of envelopes but will get more at the end of the month.
____I apologize again and will complete your order as soon as possible.
____I have received your message about the problem with your order.
____Please let me know if you will still want the envelopes then.
Respond to the Question ____
____First,I think the guests should visit the art museum.
____ I have a couple of suggestions for you.
____Second,I think they would also enjoy a walk in the City Gardens.
____I read your e-mail about the guests from the Tokyo office.
____Hi Mary,
____Let me know if I can help in any other way.
____Also,I would be happy to invite them to my house for dinner on Wednesday.
I hope someone can answer this.
A Read each e-mail and the directions. Then answer the questions.
Question 6
I put in a large order for office supplies from your company several weeks ago. I received the order yesterday, however, it was not complete. It did not contain the two boxes of manila envelopes that I ordered.Can you please resolve this problem for me.
Thank you,
Mark Hayes
Directions: Respond to the e-mail as if you are an employee of the Easton Office Supply company in your e-mail, explain TWO problems and make ONE request.
1. What is this e-mail about?
what tasks and how many of each are you asked to address in your response?
To :All staff
Subject: Tokyo visit
Sent: April 15, 20-
Greetings to all
As you know, next week we will receive guests from our Tokyo office. I need some ideas f- nteresting activities and places of interest they should visit. Also, I would like to know if any ou are available to take our visitors out for a meal or to visit some special place.
Thank for your help
Mary Wilson
Directions:Respond to the e-mail as if you are a staff member. In your e-mail, make TWO gestions and offer to help with ONE task.
Question estion 7
1. What is this e-mail about?
2. What tasks and how many of each are you asked to address in your response?
Write numbers 1-7 to put the responses in the correct order. Then write the number of th on in Part A to which each response belongs.
Respond to Question
____Second, the person who packed your order forgot to include a note of explanation about the envelopes.
____Dear Mr. Hayes:
____Let me explain what happened.
____First, we are currently out of envelopes but will get more at the end of the month.
____I apologize again and will complete your order as soon as possible.
____I have received your message about the problem with your order.
____Please let me know if you will still want the envelopes then.
Respond to the Question ____
____First,I think the guests should visit the art museum.
____ I have a couple of suggestions for you.
____Second,I think they would also enjoy a walk in the City Gardens.
____I read your e-mail about the guests from the Tokyo office.
____Hi Mary,
____Let me know if I can help in any other way.
____Also,I would be happy to invite them to my house for dinner on Wednesday.
I hope someone can answer this.
Answers & Comments
Answer:
Question 6:
1.)This e-mail is about a customer complaint regarding an incomplete order of office supplies.
2.)In the response e-mail, two problems need to be explained, and one request needs to be made.
Question 7:
1.)This e-mail is about providing suggestions for interesting activities and places of interest for visitors from the Tokyo office.
2.)In the response e-mail, the staff member is asked to make two suggestions and offer to help with one task.
Responses to Question #1:
1.) 5
2.) 1
3.) 3
4.) 4
5.) 6
6.) 2
7.) 7
Responses to Question #2:
1.) 4
2.) 3
3.) 5
4.) 2
5.) 1
6.) 7
7.) 6