major difference noted between the two is that a product is physical in nature and it is tangible. ... Quality of the product is determined by the customer while the quality of a service is determined by the provider. A product can be stored for future use or sale and it can be returned to the buyer if the need arises.
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jannazaina20
Products and Services that meet or exceed customer expectations result in customer satisfaction. Quality is the expected product/service being realized. ... However, quality is a function of how the customer views the product/service that he or she receives.
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major difference noted between the two is that a product is physical in nature and it is tangible. ... Quality of the product is determined by the customer while the quality of a service is determined by the provider. A product can be stored for future use or sale and it can be returned to the buyer if the need arises.