complaint letter
Dear Customer Service, I am writing to you because I am extremely disappointed with the quality of service that I received from your company. Unfortunately, despite my best efforts to rectify the situation, I have not been able to resolve this issue. On [DATE], I purchased [PRODUCT/SERVICE]. Upon receiving it, I noticed [ISSUE/PROBLEM], and immediately contacted your customer service department to report the issue. However, each time I have reached out to your customer service team, I have been met with unhelpful responses, long wait times, and a general lack of concern for my situation. Furthermore, I have attempted to escalate this issue to a supervisor or manager; however, I have not been able to speak with anyone who can offer a resolution. I have unfortunately only been met with further frustration, and no resolution has been offered. I am deeply disappointed in the level of service that I have received from your company. [IF POSSIBLE, INCLUDE ANY SPECIFIC DETAILS REGARDING THE PROBLEM – EXAMPLE: I WOULD HAVE EXPECTED YOUR COMPANY TO OFFER A REPLACEMENT PRODUCT OR A FULL REFUND.] I would greatly appreciate it if you were able to rectify this situation as soon as possible. I look forward to hearing back from you soon regarding your plan of action to resolve this issue. Thank you for your time and attention in this matter. Sincerely, [Your name]​