Answer:
Listen, apologize, solve, thank (LAST)
Listen. Use the social Web to listen for complaints made directly to you and indirectly about you. ...
Apologize. Here is your chance for the company to shine. ...
Solve the problem. It's important to say "I'm sorry," but unless you can solve the problem, it won't matter. ...
Thank the customer.
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Answers & Comments
Answer:
Listen, apologize, solve, thank (LAST)
Listen. Use the social Web to listen for complaints made directly to you and indirectly about you. ...
Apologize. Here is your chance for the company to shine. ...
Solve the problem. It's important to say "I'm sorry," but unless you can solve the problem, it won't matter. ...
Thank the customer.