Product knowledge is an essential sales skill. Understanding your products' features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.
Get to know your products or services
Customers are more likely to trust sales people who show confidence in themselves and what they are selling. You can build this confidence by increasing your knowledge of your products or services.
Use conventional and creative sources of information to learn about your products or services, including:
your own experiences using the products
product literature such as brochures and catalogues
Answers & Comments
Answer:
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Answer:
Knowing your products and services
Product knowledge is an essential sales skill. Understanding your products' features allows you to present their benefits accurately and persuasively. Customers respond to enthusiastic sales staff who are passionate about their products and eager to share the benefits with them.
Get to know your products or services
Customers are more likely to trust sales people who show confidence in themselves and what they are selling. You can build this confidence by increasing your knowledge of your products or services.
Use conventional and creative sources of information to learn about your products or services, including:
your own experiences using the products
product literature such as brochures and catalogues
online forums
feedback from customers
trade and industry publications
internal sales records
your team members
visits to manufacturers
sales training programs
competitor information.
Explanation:
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