Developing safer ways to present guests with their meals, which may include removing a buffet or salad bar option, providing single-use condiment packets instead of shared bottles, and serving individual meals instead at Family Style restaurants.
Study and memorize the steps of service.
Know the menu inside out and backwards.
Get comfortable with your POS system.
Learn your restaurant’s allergy protocol.
Complete any necessary certification courses (and always be learning.)
Wear non-slip shoes.
Get a checkbook for your receipts, tips, and orders.
Within 90 seconds of the guests being seated: Greet table; take drink orders.
4-5 minutes seated: Deliver drinks; take meal orders.
9 minutes seated: Drop off condiments, cutlery, napkins, and other supplementary items; check if refills are needed.
Food delivered: Ask “Is there anything else I can bring you?”
2-4 minutes after the food is delivered: Check in on the quality of food and ask about refills.
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