( Make a script)
ROLE PLAY HOW ARE YOU GOING TO DEAL WITH COSTUMER OBJECTIONS AND NEGATIVISM (listen to the costumer complaint)
1.Obtain the intire story or issue of from the guests without interruption.
2.Note the details of guest complain or concern.
3.Give full attention to the complaining guest.
4.Paraphrase guest complain to determine if the concern is correctly understood.
ROLE PLAY HOW ARE YOU GOING TO DEAL WITH COSTUMER OBJECTIONS AND NEGATIVISM (listen to the costumer complaint)
1.Obtain the intire story or issue of from the guests without interruption.
2.Note the details of guest complain or concern.
3.Give full attention to the complaining guest.
4.Paraphrase guest complain to determine if the concern is correctly understood.
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Answer:
Cast:
Customer - John
Salesperson - Sarah
Scene: Inside a store
(Sarah is standing in the store waiting for customers. John enters the store)
Sarah: Good morning, Sir. How can I assist you today?
John: Hi, I'm looking for a new laptop. Can you recommend me one?
Sarah: Yes, Sir. We have a wide range of laptops here. What specifications are you looking for?
John: I need a laptop with good graphics card and high RAM.
Sarah: Sure, we have a few options that meet your requirements. However, some of our laptops might be a bit pricey. Is that okay with you?
John: Actually, I was hoping to get a good laptop at a lower price. Do you have any cheaper options?
Sarah: I understand your concern, Sir. However, the specifications you require might not be available in our cheaper models. But, I can show you some of our mid-range laptops that might be suitable for your needs.
John: Hmm, I'm not sure. I don't want to spend too much money on a laptop.
Sarah: I completely understand, Sir. But, investing in a good laptop can be beneficial in the long run. Our mid-range laptops come with good specifications and will be a great value for your money.
John: I don't know. I think I'll look for something else.
Sarah: Sir, I understand your hesitation, but let me assure you that our laptops are of high quality. We offer a warranty on all our products, and our team is always ready to assist you if you face any issues.
John: I see your point, but I'll have to think about it.
Sarah: I understand, Sir. Please take your time and think about it. In the meantime, you can check out our website for more information about our products. Is there anything else I can assist you with?
John: No, that's all for now. Thank you for your help.
Sarah: You're welcome, Sir. Have a good day.
(John exits the store)
Sarah: (to herself) Dealing with customer objections can be tricky, but it's important to empathize with them and offer solutions that meet their needs.