2.The following are barries to listening EXCEPT
a.focusing on a personal agenda
b.getting distracted by emotional noise
c.paying attention to non verbal cues
d.being critical towards the speaker

3.Lacking confidence can be a major hindrance to effective communication. this is the result of having
a.Low self worth
b.little knowledge of own rights
c.less awareness of opportunities
d.all of the above

4. Clearness or clarity refers to using
a. Abstract language
b. Colloquial words
c. Jargon
d. None of the above

5. This behavior shows that the receiver is an active listener.
a. Being empathetic to the feelings of the speaker
b. Asking questions to clarify understanding
c. Demonstrate interest in what is being said
d. All of the above

6. Which statement is true?
a. Be consistent with your verbal and non-verbal cues
b. React to every word expressed by the speaker
c. Say one thing and express something else.
d. None of the above
7. Stereotyping can be a barrier to communication. It is when the speaker/listener
a. Focuses on the negative aspects of the conversation
b. Ignores details or circumstances. c. Forms an impression from an experience
d. Checks for other people's understanding Duty

8. When the message is concise, it is
a. Indirect
b. Straight to the point
c. Long
d. All of the above a

9. Communication is polite, positive, and unbiased
a. Concrete
b. Correct
c. Concise
d. Courteous

10. When message is concrete, it only means that the message is -
a. Specific and factual
b. Irrelevant and generic
c. General and fictional
d. All of the above​