IV - Assessment Directions: Choose the letter of the best answer. provided space in your answer sheet. Write your answer on the 1. Which of the following is not a medium of information? a. Mass Media 2. Which of the following is not a form of non-verbal communication? b. Notice d. Noise c. Memorandum a. Body language b. Eye contact d. Media c. Hand signal 3. The following are common barriers to effective communication except b. Lack of attention c. Cultural differences 4. Which of the following instrument for reproducing sounds at a distance a. Use of jargon d. Media communications? a. Telephone b. Radio d. Media c. wifi 5. Set of rules and standards that tell employees what is expected from them and how should act in various situations a. House Rule b. Hotel Rule d. none of these c. all of these 6. To learn more the details of the policies, the house workers should a. Ask the supervisor b. b. attend staff meeting C. Carefully read the manual d. All of these 7. Hotel house rules are designed to promote thereby ensuring guest satisfactions in terms of comfort, safety and security among hotel staff, a. Comfort d. advertise b. discipline c. 8. Which of the basic documents and forms used by housekeepers to record the task done during their shift. List down the time they have entered and out after completion? a. Housekeeping Daily Assignment Record b. Work Order For5m c. Maintenance Request Form d. Guest room cleaning checklist 9. It is to keep track of records for lost and found items Housekeeping Status Report c. Lost and found Slip b. Work Order Form d. Maintenance Request form,​