Aside from this, technology also speeds up the customer service process. Instead of relying on just phone calls, customers can now also give visual feedback to the CSRs via smartphones and screen-sharing functionalities. This makes it easier for CSRs to understand and resolve issues better and in less time.
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Aside from this, technology also speeds up the customer service process. Instead of relying on just phone calls, customers can now also give visual feedback to the CSRs via smartphones and screen-sharing functionalities. This makes it easier for CSRs to understand and resolve issues better and in less time.