Yes, because 84% of people trust an online review as much as an in-person, word of mouth recommendation. That means that your online reviews can make or break your business. Responding to a positive recommendation, mention or even negative comment will help to improve engagement and show that you care.
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Answer:
Yes, because 84% of people trust an online review as much as an in-person, word of mouth recommendation. That means that your online reviews can make or break your business. Responding to a positive recommendation, mention or even negative comment will help to improve engagement and show that you care.