Hospitality and tourism is a massive, collective industry consisting of tourism and other hospitality-related businesses. Tourism companies are technically considered hospitality businesses because they rely on strong customer service to generate revenue. They must provide a welcoming, enjoyable experience to their guests. Otherwise, those guests won't return in the future, and some guests may share their bad experience with friends or family members.
All hospitality businesses, even those residing outside of the tourism sector, follow a similar approach with their operations by emphasizing the importance of strong, positive customer service.
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Answer:
Hospitality and Tourism is a Collective Industry
Hospitality and tourism is a massive, collective industry consisting of tourism and other hospitality-related businesses. Tourism companies are technically considered hospitality businesses because they rely on strong customer service to generate revenue. They must provide a welcoming, enjoyable experience to their guests. Otherwise, those guests won't return in the future, and some guests may share their bad experience with friends or family members.
All hospitality businesses, even those residing outside of the tourism sector, follow a similar approach with their operations by emphasizing the importance of strong, positive customer service.
Explanation: