II. LEARNING TASK 1
Directions: The following are just some of the difficult customer experience
scenarios that a call center agent may encounter. As a contact center agent, how
will you handle these kinds of customers?
2. The customer that demands a refund
Situation: Mr. Anuhos is upset upon receiving his order. It arrived damaged and
cannot be used to serve its purpose. He called as he wanted his money back.
How to handle it:
Directions: The following are just some of the difficult customer experience
scenarios that a call center agent may encounter. As a contact center agent, how
will you handle these kinds of customers?
2. The customer that demands a refund
Situation: Mr. Anuhos is upset upon receiving his order. It arrived damaged and
cannot be used to serve its purpose. He called as he wanted his money back.
How to handle it:
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Answers & Comments
Answer:
1. I will talk to them properly so that i can understand their problem and I can help them.
2. I will ask him what and where he ordered it. so that I can talk to its owner to return Mr. Anuhos' money.
Explanation:
hope it helps darling,