I. Directions: Determine whether the statement is right or wrong. Color or blacken the circle before each number if it is right, and leave it blank O if it is not. O 1. Personal calls are allowed to be taken in emergency cases. O 2. You can stand, slouch, sit or lie down when answering phone calls as long as the device is near you. O 3. If you have special knowledge, you have low level of expertise. 4. Alcohol can be used for sanitation. 5. Ensure all equipment are clean and safe even the treatment couch. 6. It's okay to work in a dim area to create a soothing vibe. O 7. Uniforms should be always ironed. O 8. Picking your nose in front of your client is fine because it is a normal human instinct. a O , 9. To build rapport with your client, you can talk about each other's religion, politics, another person's O a sex life. O 10. Language difficulties include poor enunciation or unfamiliar accent.​