Directions: Write BOON if the statements are
beneficial and BANE if not. Write your answer
on the space provided.
a
1. To give a professional
greeting in answering telephone, a
simple "Hello" will suffice,
2. If the company name is
exceptionally long, use it together with the
tagline.
3. There is no need for the
agent to give his/her full name, first name is
enough
4. Do not use stang words,
buzz words or fillers like "Yeah", "Um", "Uh uh".
5. If the caller's voice is unclear, too
fast or you can't spell a name correctly, just guess it.​