Be honest, avoid vague terms, and don't make promises you can't keep.
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When responding to a customer complaint, it's important to do three specific things: Respond specifically to the issues brought up by the customer. Provide a specific apology that acknowledges any mistakes on your end. State exactly what you intend to do (or have already done) to make it right.
Answers & Comments
Answer:
10 Steps to Handle a Tough Customer on the Phone
Listen. ...
Provide validation to the caller. ...
Don't react emotionally. ...
Train yourself to be pleasant. ...
Find the root of the problem. ...
Offer multiple solutions. ...
Avoid putting a caller back on hold. ...
Be honest, avoid vague terms, and don't make promises you can't keep.
that the right answer trust me brainlist me
When responding to a customer complaint, it's important to do three specific things: Respond specifically to the issues brought up by the customer. Provide a specific apology that acknowledges any mistakes on your end. State exactly what you intend to do (or have already done) to make it right.