Learning Task 1:
1. These are tangible items that can be bought from any business estab-
lishment
A. product / goods C. location
B. services
D. customer
2. Which of the following is an example of service?
A. blueprint
C. hot and cold foods
B. wooden furniture D. installing Operating System
3. SWOT stands for
A. Strength, Weaknesses, Occasions and Threats
B. Strength, Worth, Opportunities and Threats
C. Strength, Weaknesses, Opportunities and Threats
D. Strong, Weaknesses, Opportunities and Threats
4. What managerial tool is used to assess the environment?
A. Product Development C. Unique Selling proposition
B. SWOT Analysis
D. Concept Development
5. Merlin plans to put a bakeshop in their locality. Which of the following
will help her determine a successful plan in setting up her business?
A. Survey of consumer associations
B. Checking for similar business to avoid competition
C. Getting feedback on the quality of service
D. Conducting a SWOT analysis
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