Directions: Write the word TRUE if the statement is correct. Otherwise, write the word FALSE

and change the underlined word to make the statement correct. NO ERASURES!

__________1. In entering a guest's room for cleaning, a housekeeper must knock three times and say

"housekeeping."

__________2. In handling chemicals, it is alright NOT to wear personal protective equipment.

__________3. Lost and found items such as cash, gadgets, and jewelry are categorized as

valuables.

__________4. Hotels have a mandatory one-knock, two announcement rule.

__________5. Hotel rules are designed for communication.

__________6. Departure rooms should be dirty first to prepare them for the next guest to come.

__________7. The function of housekeepers in hotels is to make sure that the room of a guest is

dirty.

__________8. Housekeepers must remember that they have to follow the guest floor rules for

safekeeping at all times to build guests trust and satisfaction

__________9. Professionalism is a trait that is highly valued in the workplace.

__________10. Housekeeping is an operational office in a hotel, which is dependable for cleanliness,

support, stylish upkeep of rooms, open range, back zone and environment.
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