Directions: write the word True if the statement is correct and the word
False if he statement is wrong
1. Be ethical by not following the rules of proper personal behavior,
2. Unattractive personal appearance is your best advertisement.
3. Be prompt and judicious in adjusting patron's complaints.
4 Be punctual in arriving at work and keeping appointments.
5. Plan each day's schedule.
6. Listen inattentively when others speak.
7. Learn to talk intelligently about your work.
8. Cultivate a pleasing voice.
9. Address patrons by their nicknames.
10. Train yourself to be capable and efficient in your work.​