Directions: Read and give your thoughts on the quotes below. Write your answers on your answer sheet. In this activity you will be rated using the rubrics below. "Remember... No matter how good your feedback is, you always start over with the next customer." - Shep Heyken "Always H.E.L.P. (Hospitable, Engage, Listen and Participate) in the guest experience. Remember, you're a big part of their experience!" - The_Appraiser​