Directions: Choose the verb that will make the sentences in the paragraph grammatically
correct. Write your answer on your notebook.
A.
Call centers within the pharmaceutical industry (is, are) increasingly being
challenged to satisfy customer inquiries, while simultaneously cutting costs. In today's
ever-changing marketplace, call centers (modernizes, modernize) their technology and
(expands, expand) connectivity options in order to support a growing variety of customer
interaction channels and tools.
According to a recent research by a benchmarking firm, there (is, are) many gaps
in adoption of social media platforms within the consumer health of call centers. Sixtythree percent of respondents (identifies, identified) issues such as regulations, privacy,
and lack of knowledge on usability as key challenges to social media adoption. Despite
this, fortythree percent of the OTC segment (reports, report) using as a
customer interaction channel.