Conflict Resolution
The Organization
Directions: Devise a plan in resolving the following conflicts. You may use the steps to manage a potential conflict found in your LCD slides and eLMS as your guide. You will be graded using the rubric below.
1. Joseph has been employed at your company for a year and is pretty familiar with the routine responsibility of his job. Lately, however, he has been struggling to accomplish basic tasks and seems like he is disinclined to participate in an upcoming team project with Kate, his co-worker. As their supervisor, how will you address this situation?
2. You are a manager at a supermarket. Your full-time employee, Mia, who is always on time for her shifts, requests to leave for an hour during the middle of your shift for an appointment. You look at the schedule and determine there is enough coverage for her to leave and grant her request. A part-time, undependable, hourly employee, Gio, hears about this and is upset that Mia is getting special privileges. Gio is now in your office saying that it is unfair. He previous asked off for a half-day to sleep in after attending a late-night concert, and you declined his request. He is now asking for an early out as well. How will you handle this request?
3. You are part of a team that is preparing a presentation for a major conference. The final meeting on the presentation is this morning at 9 a.m. There are four participants: Brielle, Nate, Chris and yourself. You arrive in the meeting room at 8:55 and Nate is Chris arrives at 9:02. You continue to wait for Brielle to arrive so you can begin. No one has heard from her. You are getting irritated and feeling anxious. At 9:10 you can feel your muscles tightening and breathing increasing. Nate and Chris are visibly angry and talking about how stressed they are. You NEED to get this done today. At 9:20, all of you are fidgeting and decide to begin. At 9:23, Brielle arrives with no apology or explanation. How will you handle this situation?
4. Kathy was a member of a selection panel for an editorial position. Jean was one of the unsuccessful applicants. Her application was considered to be pretty strong, but the role was offered to another. Shortly after, you, who chaired the selection panel, discovered that Kathy is living with Jean’s ex-husband, Miguel, and things are decidedly cool between Kathy and Jean. How will you handle this situation?
The Organization
Directions: Devise a plan in resolving the following conflicts. You may use the steps to manage a potential conflict found in your LCD slides and eLMS as your guide. You will be graded using the rubric below.
1. Joseph has been employed at your company for a year and is pretty familiar with the routine responsibility of his job. Lately, however, he has been struggling to accomplish basic tasks and seems like he is disinclined to participate in an upcoming team project with Kate, his co-worker. As their supervisor, how will you address this situation?
2. You are a manager at a supermarket. Your full-time employee, Mia, who is always on time for her shifts, requests to leave for an hour during the middle of your shift for an appointment. You look at the schedule and determine there is enough coverage for her to leave and grant her request. A part-time, undependable, hourly employee, Gio, hears about this and is upset that Mia is getting special privileges. Gio is now in your office saying that it is unfair. He previous asked off for a half-day to sleep in after attending a late-night concert, and you declined his request. He is now asking for an early out as well. How will you handle this request?
3. You are part of a team that is preparing a presentation for a major conference. The final meeting on the presentation is this morning at 9 a.m. There are four participants: Brielle, Nate, Chris and yourself. You arrive in the meeting room at 8:55 and Nate is Chris arrives at 9:02. You continue to wait for Brielle to arrive so you can begin. No one has heard from her. You are getting irritated and feeling anxious. At 9:10 you can feel your muscles tightening and breathing increasing. Nate and Chris are visibly angry and talking about how stressed they are. You NEED to get this done today. At 9:20, all of you are fidgeting and decide to begin. At 9:23, Brielle arrives with no apology or explanation. How will you handle this situation?
4. Kathy was a member of a selection panel for an editorial position. Jean was one of the unsuccessful applicants. Her application was considered to be pretty strong, but the role was offered to another. Shortly after, you, who chaired the selection panel, discovered that Kathy is living with Jean’s ex-husband, Miguel, and things are decidedly cool between Kathy and Jean. How will you handle this situation?
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CONFLICT RESOLUTION
As a manager that every conflicts happened in the organization, the manager is responsible for conflict resolution. In the scenario the manager resolves conflicts by scheduling meetings, listening to concerns, offering constructive feedback, and creating plans. As a manager they should still remember how they will maintain their professionalism in making a decision.
First problem
Second problem
Third issue
In this case, I would first try to gather myself and avoid from taking any actions that would exacerbate the disagreement. When everyone has arrived, I would acknowledge their frustration and stress while emphasizing the importance of focusing on the current task. I would suggest pausing briefly before moving on to give everyone a chance to gather their thoughts and concentrate. It's crucial to keep your cool and act professionally when dealing with any problems and trying to find a solution that benefits all parties.
Fourth problem
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